Tour Policies, Conditions, FAQs

CANCELLATION POLICY

Carpe Diem Tours guarantee an exceptional guest experience and thus makes every effort in personalizing your tours.  This entails many details from reserving dates and times, coordinating with wineries, allocation of vehicle and tour guides.  As a result, if cancellation is requested greater then 7 days prior to the date of the reserved tour, a refund will be given less $50.  If less then 7 days notice is given for cancellation or reducing the number of guests, a refund will not be able to be given.  By making a reservation this will constitute your agreement to our cancellation policy.

CONSUMPTION OF ALCOHOL

To comply with provincial Laws, consuming alcohol in motor vehicles is not legal.  Thus consuming within the tour vans will not be permitted and strictly enforced.

GROUP SIZES

capacity for the Vehicles are as such – 2-14 guests for Ford Transit Van and 2-7 guests for Ford Expedition.

MEALS

Some of our tours do include a stop for lunch at select locations, cost of these lunches are EXCLUDED from the tour pricing.  Guests will order and pay the restaurants directly.  Restaurants are selected by availability, quality, guest requests, group sizes, hours of operation, thus can change depending on these factors.

PICK-UP LOCATIONS

We happily offer complimentary pick-up and drop-off at MOST locations in and around Kelowna.  As we strive to make sure that everyone has an exceptional time, this includes prompt pick-up and drop-off.  Because of this, we regret that some locations will be outside the service area.  We will be sending you an email asking your pickup and drop off information.  We will confirm the times for Pick-up 24 hours prior to your tour date.  One last thing, in order to make sure that we meet our times please be ready 15 mins prior to your pick-up time.

CONDITIONS

Due to unforeseen circumstances Carpe Diem Tours reserves the right to change tour vehicles, departure times, winery and restaurant reservations and or tour guides.
Your reservation completion assumes the release of the operator from liability or any assumption of claims, risks and indemnity.

YOUR PRIVACY

Here at Carpe Diem tours we comply with all Canadian and BC privacy regulations.  In Fact we do not keep your personal information on site, nor within any or our computers.  All information that is collected is kept secure via our web hosting team who maintains the highest standards in the industry with regards to data protection.  All data that is collected for payment processing is collected through third party online platform and again adheres to the strict regulations of Canadian an BC Privacy and personal data collections.  At not time do we have access to the financial information of payment methods used such as card details or numbers.

Pets

We love animals, but due to allergy and cleanliness reasons, pets are not permitted no matter how well trained or adorable they are

Shuttles

Carpe Diem Tours offers corporate , holiday parties, social, wedding shuttle. Reach out to us for more info.

Bachelorette & Bachelor

We are always excited to host and be part of your big day , however due to attire that is sometime worn this could limit entries in to certain wineries as their dress code doesn’t allow such attire.