Carpe Diem Tours is committed to providing our guests with the best possible year round wine touring experience possible. To ensure all our guests have a positive experience, we ask that you adhere to the following.
CANCELLATION POLICY
Carpe Diem Tours guarantee an exceptional guest experience and thus makes every effort in personalizing your tours. This entails many details from reserving dates and times, coordinating with wineries, allocation of vehicle and tour guides. As a result, if cancellation is requested greater then 15 days prior to the date of the reserved tour or charter, a refund will be given less a $50 admin fee. If cancelation notice is given between 15 and 7 days, a 50% refund will be able to be given. If cancelation is under 7 days no refund will be able to be given. By making a reservation this will constitute your agreement to our cancellation policy.
- Delayed / cancelled flights: Carpe Diem Tours will not be responsible for travel delays resulting from airlines, flight cancellations..
- Refunds are issued to the credit card used in the initial booking.
- CDT will tour rain or shine, however, CDT may need to cancel planned tour due to unforeseen circumstances
- Extreme Weather
- Forest Fire
- Highway closed due to accident
- Guests who arrive intoxicated
CDT are not responsible for personal items left behind in the vehicles.
A sanitation fee of $250 will be charges for vomit/soiled vehicle.
GRATUITY
- Gratuity is NOT included at time of booking for Wine Tour Guides, suggested gratuity 15-25%.
CONSUMPTION OF ALCOHOL
To comply with provincial Laws, consuming alcohol in motor vehicles is not legal. Thus consuming within the tour vans will not be permitted and strictly enforced.
GROUP SIZES
capacity for the Vehicles are as such – 2-14 guests for Ford Transit Van and 2-14 for Mercedes Benz Transit Van.
MEALS
Some of our tours do include a stop for lunch at select locations, cost of these lunches are EXCLUDED from the tour pricing. Guests will order and pay the restaurants directly. Restaurants are selected by availability, quality, guest requests, group sizes, hours of operation, thus can change depending on these factors.
PICK-UP LOCATIONS
We happily offer complimentary pick-up and drop-off at MOST locations in and around Kelowna. As we strive to make sure that everyone has an exceptional time, this includes prompt pick-up and drop-off. Because of this, we regret that some locations will be outside the service area. We will be sending you an email asking your pickup and drop off information. We will confirm the times for Pick-up 24 hours prior to your tour date. One last thing, in order to make sure that we meet our times please be ready 15 mins prior to your pick-up time.
- Additional fees may apply for out of zone pick up locations must be approved by Carpe Diem Tours Tours.
- Tours are based on central pick up locations.
- Guests requesting pick up at La Casa Resort, an additional travel fee of $100 will be applied.
- Guests staying in West Kelowna choosing a Lake Country Wine Tour, additional fees will apply for an out of range pick up.
- Guests staying in Lake Country choosing a West Kelowna or East Kelowna Wine Tour, additional fees will apply for an out of range pick up.
- Vernon & Sparkling Hill Resort are not guaranteed when making a reservation and must be approved by Carpe Diem Tours.
- A selected few tours operate with a minimum of 4 guests.
CONDITIONS
Due to unforeseen circumstances Carpe Diem Tours reserves the right to change tour vehicles, departure times, winery and restaurant reservations and or tour guides.
Your reservation completion assumes the release of the operator from liability or any assumption of claims, risks and indemnity.
YOUR PRIVACY
Here at Carpe Diem tours we comply with all Canadian and BC privacy regulations. In Fact we do not keep your personal information on site, nor within any or our computers. All information that is collected is kept secure via our web hosting team who maintains the highest standards in the industry with regards to data protection. All data that is collected for payment processing is collected through third party online platform and again adheres to the strict regulations of Canadian an BC Privacy and personal data collections. At not time do we have access to the financial information of payment methods used such as card details or numbers.
PHOTO’S
- We take group photo’s to share with your tour group. CDT uses photo images for our website, social media, and promotional materials.
Pets
We love animals, but due to allergy and cleanliness reasons, pets are not permitted no matter how well trained or adorable they are
Shuttles
Carpe Diem Tours offers corporate , holiday parties, social, wedding shuttle. Reach out to us for more info.
Bachelorette & Bachelor
We are always excited to host and be part of your big day , however due to attire that is sometime worn this could limit entries in to certain wineries as their dress code doesn’t allow such attire.
Do’s
- Go ahead and spit or swallow the wine, whatever you are comfortable with.
- Be open-minded. Go ahead and try the wines being offered. You never know what you might discover.
- Ask questions. The winery staff is very knowledgeable about the wine, winery, and vineyards.
Don’ts
- Don’t wear fragrance. Scents can actually ruin your tasting experience.
- Never pick up a bottle from the tasting bar and pour your own sample.
- Tasting rooms are a fun place, but any intoxicated behaviour is generally not acceptable. Each winery will use its discretion and may ask you to leave.
Winery Etiquette
- Respect Winery Etiquette, No excessive intoxication.
- No costumes as per winery request.
- Dress for the weather.
- Due to the nature of a wine tour experience we do recommend breakfast
BC WINE TOUR DRINKING AGE
- Legal drinking age in BC is 19 years of age. 2 pieces of ID is required, code of conduct adhered to.
- NO food or open alcohol permitted in any CDT vehicles at any time.
- NO Smoking or Vaping permitted in any CDT vehicles at any time.
